Refund & Returns
PROPGIFTS.COM follows a transparent; returns policy for all full-size products bought off the online store. You can raise return request for unused products you have ordered within 24 hours of the date & time of receipt with a customer feedback immediately over a chat/mail/ in 24-36 hours of product receival by delivery. Return shipment fees will have to be borne by the customer. Used products cannot be returned.
Offers and sale – We wont accept returns on products sold at a discount or an ongoing offer or bought using a coupon code. In the event of a product, being damaged in transit, we will replace it with another piece of the same, provided the issue is communicated to us within 12 hours of delivery of the product.
Special Instructions for Perfumes & Fragrances , Beauty products – Products should not have been sprayed or used and should have the seal intact.
Special Instructions for all Products – Products should not have been tried or used and the packaging should not have been tampered in any way.
Returns are applicable only in case of damaged, defective or wrong product received. In case of returns or exchanges, please email us on [email protected] and we shall guide you through process.
For broken, damaged or wrong products, you can ask for a replacement, which will take 3 – 5 days to be re-delivered at the recipient’s address.*